Updated: November 20th, 2017.
The EverGreen Taxi Capital Cab Taku Taxi is Juneau’s go to taxi service. Call them at 586-2121 and get three services. This will allow for rapid service. Whenever I need a ride I always use their services. They are open 24 hours a day.
I contacted EverGreen Taxi Capital Cab Taku Taxi most recently for a ride to the airport. My driver was extremely friendly and helpful. For business travelers they will accommodate credit card charges. The driver will even send you a receipt to your phone.
I scheduled my taxi ride ahead of time. They always arrive on time when scheduled, so you can be sure to get that ride. The ride from downtown to the airport was about a 15min drive costing me $30 (fare and tip).
Downtown Juneau is so small, most things needed are within walking distance. Douglas is just on the other side of the bridge. But when you need to go to the valley you can catch a cab ride. The cab service can even be convenient for a trip to the grocery store across town. I will walk there and then cab it back loaded with bags.
All the drivers are local residents who work year round. So by using their service you are supporting the local guy and not some large foreign corporation.
If you need more information you can visit their site.
tldr: Book with a different taxi company
The long version: I booked the day before with EverGreen for an early flight with a pick up of 3am for a 5am flight out of Juneau. Received a text with my driver’s name and vehicle description.
At 3am I walked out of my hotel and there was a vehicle out in in front with a driver asleep. It did not match the text message that I had been sent. So I called the driver’s number. I watched as my phone call woke the driver up, and he hung up the phone. Odd. So I called the dispatch number, this also rang to the driver and he ignored that call as well.
I knocked on the window to wake up the diver. He waved me off and went back to sleep. When I was finally able to wake him up he was very rude to me, would not help with my bags and didn’t seem to be wearing any pants.
Whatever, it’s an 11 minute ride to the airport and at 3am, I really didn’t have any other options as Uber and Lyft don’t have many drivers up here.
As we get on to the main road, I notice the driver is unable to stay in one lane, he is driving erratically all over the road. At this point, I notice the flashing lights and inform him that he’s being pulled over. I do have this on video.
He’s basically incoherent talking with the cops, speech is slurred, tells them he didn’t realize that his headlights were off and that he couldn’t stay in one lane. He also leaves the meter running until I tell him he needs to turn it off while he’s being pulled over.
The cops let him continue driving me to the airport, in hindsight I should have gotten out of the vehicle but once again, at 3am I have few choices to get to the airport.
Finally at the airport, I go to get out and realize that he has the child safety locks on. This is horrifying to me as a solo traveler because I could have easily been in a terrible situation. (Remember to always check the locks).
He demands cash for the ride, wanting to get away from him as quickly as I can I give as close to exact change as I have. He asks me if I’m mad.
Yes, I’m mad.
He asks if I’m mad at him.
Yes, I’m mad at you.
Why?
Because you got pulled over by the cops.
I’m not responsible for what the cops do.
Yes, but you are responsible for diving safely which you did not, which is why you were pulled over.
Later that day I called the main number and was given the phone number for the owner of the company. I called and left a message and haven’t heard back. That was a week ago.
Don’t book with the company and if you do, make sure Trabajri Jackson isn’t your driver.
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I contacted Evergreen Taxi to book a ride to Mendenhall Glacier in Juneau from our ship port on August 31st 2018. I had called multiple times before to confirm the price and the pick up spots the distance etc. I talked to the receptionist and the driver Jim Both quoted around $35 for the trip +tip.
The day we got there and got on to the taxi the driver said the entrance fee to the glacier is $17/ Adult and $12/Child..Including for my 4 yr old.We said okay. The driver mentioned that its the FEE for the glacier never telling us we would have to pay her.When we got to the glacier she gave us 2 entrance passes and billed us $17*2+$12*3+$ 38 from the meter total of $108 + tip. When we said that we will buy the pass from inside she said that is not possible. Being tourist and not knowing the details we paid her. When we got inside we saw signs saying the fee is only $5 and the kids are free. Imagine our sunrise and we felt cheated.
We had the same driver coming back so on our way back I showed her the sign she simply said to talk to the owner.
I called and left message for him to explain the charges..He called me back and admitted that those are the charges they take and its not a Fee for the glacier. The fee should only have been $5/Adult $10 total not $70 that they charged us. I asked me why he didn’t say before when I was asking again and again what the cost would be. He started arguing and indulged in whataboutism that cruise ships charge thousands of dollars. I said I agree but they don’t cheat. If they mark their price up its my choice to pay or not. They don’t bring me to the spot and then demand money that is cheating and extortion. When I told him I will complain at BBB He said thank you for your feedback and challenged me to do whatever I could. The whole experience was very unprofessional and it affected our entire vacation
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