Juneau Urgent and Family Care is a go to place for medical issues. Dr. Perez is a wonderful doctor and has the support of just as nice staff. Located at 8505 Old Dairy Road, near the airport.
I was able to get a appointment within two days of calling. I was asked to arrive 15 minutes early to fill out paper work. There was no one else waiting. You have to fill out paperwork, and when my appointment time arrived I was moved from the big waiting room to the little waiting room.
Once Dr. Perez arrive I felt at ease. The doctor was very nice and truly interested in me as a person not just a patient.
I described my symptoms and Dr. Perez checked me out and within five minutes he was able to give me a diagnoses.
He prescribe some medication to help out, plus directed me to exercises which relieves my symptoms.
I would definitely recommend Dr. Perez and Juneau Urgent and Family Care.
My only con about the visit would be that it took a long time to see the doctor, but the Dr. did pop in and said he was running late. I appreciated that.
I also found it very convenient that they could electronically send my prescription to Fred’s across the street and it was available for pick up when I got there.
User Reviews and Comments
If I could do zero stars I would. I am so mad I am seeing red right now. Arrived at 10:10am this morning, called because my son was having covid symptoms and I know they like people to stay in the car. So out of respect we stayed. They sent us the link to fill out the paperwork (which I find annoying). I submitted it, it said 2 people were ahead of us. I’m waiting 26 min or so…call them to ask if we are going to get a room. They said I didn’t submit my ID in my paperwork. Ok..no one called to tell me that and I didn’t see a spot to do that. They determined I didn’t need it and they said someone will be out to get us. Waited another 20 min in the car before I stormed in there and asked if we were going to be seen. The gals at the front desk, who seem very unprofessional by the way, said “oh no one has called you?” I said NO we have been waiting now almost 45 min in the car. Mind you I only saw one other car in the parking lot but when she finally brought us in she said now 3 people were ahead of us when the application link they sent us said 2 were ahead of us. We get to the room and the person calls for intake questions. 40 min go by and I am fed up. I walk out of the room and ALL the rooms are completely empty with their doors open and we STILL hadn’t been seen. Completely unprofessional, unacceptable and shameful. I will never be back. Been going there for years, taking my kids there as well. They are not what they used to be. SAD. I will be sure to leave a bad review anywhere I can. Their POT SHOP next door seems to have taken priority over their loyal customers.
Above & Beyond were the work efforts shown by the staff when I showed up just a few minutes before closing time with a non-life threatening emergency!! PA Ben and MA Sam were absolutely wonderful, knowledgeable and professional dealing with my mangled hand!! Thank you from the bottom of my heart!
Nothing terribly critical, but I was in today for my second Covid booster and have a couple of comments. First is that if they have an emergency and leave someone else sitting for half an hour, they could at least have someone pop into the examining room to explain the delay. The second is that somebody needs to learn how to spell Pfizer. It isn’t Phizer.
I’ve been a patient of Dr Perez for several years and have been always been satisfied with the treatment I receive. I find him to be one of the most knowledgeable doctors I’ve been treated by and trust him while heartedly with my healthcare. During the times when I’ve had to be seen by Dr. Haight, the other practicing doctoring I’ve also felt just as comfortable. Due to the fact that the clinic is also an Urgent Care Clinic, there are times when emergencies come in and my appointments run long. Dr Perez or one of the assistants always keep my updated and I accept it since I’m extremely happy with the care I’m provided. Since it is an Urgent Care Clinic I am also able to walk in the same day in cases of emergencies for myself as well instead of trying to work in appointments which would happen in a normal doctors office. Granted I may have a longer wait time to be seen but I’m still seen the same day.